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This support service has been created specifically for clients of international broker TenkoFX who may have questions about Forex trading.

Here you can find information about our terms and conditions of trading, and matters such as Forex processes, how to withdraw or transfer funds, training, technical issues and fundamental analysis, etc.

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You can get all this information in FAQ

BE MORE THAN A TRADER, BE A TENKOTRADER ( Get 30% Bonus Deposit ) with 10$ minimum deposit


 

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What is a PAMM manager account?

A PAMM manager account enables you to attract investment into your trading system. For more information please click here.

Who can become a PAMM manager?

If you are an experienced FOREX trader with an effective trading system you can attract investment and increase your profits by participating in the TenkoFX PAMM system as a managing trader.

How can I register for a PAMM manager account?

There are five simple steps to becoming a PAMM Manager:

1.First you will need to register for a personal TenkoDESK user account.
2.Once your registration is complete, fill out a PAMM registration form. You will need to indicate your investment offer terms and conditions in the form.
3.Sign the relevant trading manager forms and submit them for review by our relationship manager.
4.Fund the PAMM account via your Money Box to active it.
5.Start trading as soon as your application has been approved.

Your PAMM account will be automatically shown in the PAMM rating list once you have funded it with your initial investment and investors will start tracking your performance.

Investment offer.

When you create a PAMM account you must determine the parameters for investments and rewards.

Offer contains a minimum amount of investment and four indicators:

1.Amount. It determines further parameters for the investor.
2.Performance fee - a percentage of investor's income that will be paid monthly to the manager's account.
3.History - can whether the investor see the history of transactions.
4.Open trades - can whether the investor see the current transactions.

What is the minimum deposit I need to make in order to register as a PAMM manager?

You can get started as a PAMM manager with as little as $100 in your account.



Can I withdraw profit and my initial investment amount without liquidating my investment?

You have the right to withdraw your profits and the initial sum from the investment, as long as you leave the minimum sum (as set by the PAMM manager) in the manager's account.

Example: you have invested $100 in a PAMM account. The minimum investment amount is $10. Your investment is now valued at $150, so you can withdraw $140.

What is the liquidation of an investment?

Liquidation is the withdrawal of all funds and the closing of your investment. If you apply to liquidate your investment it will be closed and all your funds will be credited to your Money Box.

IMPORTANT: If you apply to liquidate an investment, this request can not be cancelled.

Can a PAMM manager withdraw the money I have invested?

No. TenkoFx system protects your funds from misappropriation and your money will always be kept in a secure account which the manager cannot access. Funds are made available to managers for trading within a virtual environment only.

 

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Comparative table



This table contains full details of our trading accounts and demonstrates the differences and advantages of each type of account.

Traders seeking the most secure, accessible and responsive trading conditions always choose TenkoFX. We provide constant, split-second access to the markets via world-class trading platforms cTrader and MetaTrader, and with mobile apps that enable trading though your smart phone, tablet or other mobile device, from anywhere in the world, you will never miss an opportunity to make a successful trade.

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Analytic News



What is the Forex news section of TenkoFx website?

In the Forex news section TenkoFx provide all the latest news from the currency market.

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How long does it take to replenish my Money Box?

The transfer of funds into your Money Box is instant if you use an electronic payment system or a debit or credit card.

Bank transfers generally take 2 to 5 working days.

The minimum amount required in a trading account is:

• $10 for a Standard account
• $10 for a Standard cent account
• $100 for an ECN account
• $100 for a PAMM account
 

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OPEN A PAMM ACCOUNT WITH TENKOFX FOR THE CHANCE TO MANAGE UP TO $100,000



THE PROMOTION IS VALID UNTIL DECEMBER 31, 2014

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This promotion is intended for successful and experienced traders who currently trade with our company or other brokerage companies.If this describes you, then this promotion gives you a unique opportunity to manage up to $100,000.

You may not withdraw the trading funds, but any profits you make are yours to withdraw without restriction.
 

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AutoTrade with Myfxbook on TenkoFX


 

TenkoFX is pleased to introduce our new AutoTrade service, which is now available to all TenkoFX clients. This new service allows you to copy transactions direct to your trading account.

 

To take advantage of this great new service simply connect your MyFXBook profile to your TenkoFX MetaTrader 4 platform and select the system or signal providers you would like to copy.

 

The AutoTrade service will help you expand your trading experience and increase the profitability of your trades by copying the systems of successful traders.

 

Here’s some of the advantages of AutoTrade:

 


Copy signals direct from an exclusive pool of traders

Trade with complete control and absolute transparency

Manage all your trades using a single interface

Trade professionally with just a few clicks

The AutoTrade system has a strict signal provider selection process based on real account statistics

Trade multiple products with just one login

Get precise stats for quick analysis and improvement of your performance


 

To get started, just follow these 3 simple steps:

 


Add USD 1,000+ to your MT4 Standard account.

Connect your TenkoFX trading account to your account on MyFxBook.

Select the trading system you would like to copy.

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How to Deposit / Withdraw using WebMoney in TenkoFx


 

To make a deposit in TenkoFx using WebMoney, you should use the second option is to Z145408160990[/center]

 

Order of bank payment from Z - purse

 

To make a payment:

 


If it's the first time you make the payment: Enter payment requisites.

If you have already made payment : Choose a payment template from the list in the history.

Enter the amount to be sent to the bank.

Read and accept the Agreement.

After the requisites of payment are checked you will receive a message about its acceptance or declining to your WebMoney Keeper. If the payment is accepted you will receive invoice.

Pay the invoice for bank transfer from your Z - purse. Your will receive the invoice within 1-2 minutes. After that it must be paid within 24 hours.

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Flexible PAMM Rollover schedule


 

Dear managers and investors,

 

We would like to announce an introduction of a flexible PAMM rollover schedule. Going forward each individual PAMM manager will be able to set up the rollover timing as desired in order to align investor withdrawals in line with the risk management, trading style and strategies of the manager.

 

TenkoFX demands that there is at least one rollover per day excluding weekends and public holidays. PAMM manager is not allowed to change the rollover schedule more than once per 90 calendar days. TenkoFX will notify investors via e-mail of any changes to investment offer made by the manager.

 

Please, familiarize yourself with the investment offer in detail before investing.

 

Best regards

 

TenkoFX

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SOURCE OF REVENUE


 

As a TenkoFX partner you will be remunerated with commissions based on the trading volume generated by your clients. Each transaction executed by one of your clients is a source of revenue for you. Trading volume commission is credited to your account on a weekly basis. The level of compensation is quoted in US dollars per $1mln USD traded and depends on the partnership program you join.

 

COMMISSION CALCULATION

 

The calculation of the commission per individual transaction depends on several factors:

 

1. Your current commission level (based on your partnership status)

2. The instrument being traded

3. The size of the transaction (in lots, check contract specification)

4. The current price of the asset / instrument

 

The examples below are based on the assumption of participation in the Introducing Broker program, with the status of Promo Master.

 

Currencies (FX major)

 


Ex 1: Let’s assume that a partner brings in a client with 500 USD balance.

The client executes 10 transactions each 1 lot EURUSD.

1 lot EURUSD = 100 000 EUR (136 250 USD) (with EURUSD rate = 1.3625)

To execute a trade of 1 lot on EURUSD with a leverage of 1:500 a margin of 272 USD would be required.

Trading Volume = 1 362 500 USD ( = 10 trnx * 100 000 EUR * 1.3625)

Partner’s commission = 81.75 USD ( = 1 362 500 / 1 000 000 * 60 USD)

FX major commission for Promo Master status = 60 USD per 1 mln USD


 

Currencies (FX minor)

 


Ex 2: Let’s assume that a partner brings in a client with 500 USD balance.

The client executes 10 transactions each 1 lot GBPCAD.

1 lot GBPCAD = 100 000 GBP (168 000 USD) (with GBPUSD rate = 1.6800)

To execute a trade of 1 lot on GBPCAD with a leverage of 1:500 a margin of 336 USD would be required.

Trading Volume = 1 680 000 USD ( = 10 trnx * 100 000 GBP * 1.6800)

Partner’s commission = 134.4 USD ( = 1 680 000 / 1 000 000 * 80 USD)

FX minor commission for Promo Master status = 80 USD per 1 mln USD


 

Metals (Gold)

 


Ex 3: Let’s assume that a partner brings in a client with 500 USD balance.

The client executes 10 transactions each 0.5 lot XAUUSD (Gold).

0.5 lot XAUUSD = 50 contracts (62 682 USD) (with XAUUSD rate = 1253.65)

To execute a trade of 0.5 lot on XAUUSD with a leverage of 1:200 a margin of 313 USD would be required.

Trading Volume = 626 825 USD ( = 10 trnx * 50 contracts * 1253.65)

Partner’s commission = 125.36 USD ( = 626 825 / 1 000 000 * 200 USD)

Metals commission = 200 USD per 1 mln USD


 

TenkoFX pays fixed commission per 1 mln of trading volume. The table below illustrates payable commissions depending on the instruments that are being traded and partner’s status. A partner can hold a status of Specialist, Promo Master, or Sales Leader depending on the trading volume generated by the partner’s clients. 

 

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What is a Verified PAMM Trader?


 

Our Verified PAMM Trader service allows you to identify managers who have had a positive trade history on other Forex trading sites or platforms. You can use this information to check previous trading records and identity the most successful managers currently using the PAMM platform. Our robust verification process ensures that only genuine and highly experienced managers fall into the category of Verified PAMM Traders.

 

To learn more about this service : click here
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Dear customers,

 

During the last 9 months TenkoFX has been working on infrastructural implementation and testing of a new risk management policy. Going forward we will provide our services on the basis of an adaptive leverage reduction approach. These measures will ensure the company’s financial resilience against abrupt market moves.

Unexpected government decisions or economic events can often result in significant market

volatility. The recent collapse of the Swiss Franc led to a number of bankruptcies or serious losses among our well-known competitors. While these events improved the market position of TenkoFX, it is important that we stay vigilant and take measures to preserve our future stability.

 

Provided leverage and required margin reserves will depend on the client’s total position size. The bigger client’s risk position, the higher the margin amount would be. This means that the leverage that you indicate during trading account set up process will define the maximum leverage, not a fixed one. The leverage is defined at the moment of trade opening and will not be changing after the execution of the trade on the market.

 

The new leverage mechanics will be applied starting from 02.02.2015. All existing accounts with open positions will be gradually and seamlessly shifted to a new margin calculation method.

 

Please familiarize yourself with the leverage reductions table on the Margin Requirements page (Trader section) on companies website.

 

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TenkoFX changing jurisdiction


 

Dear customers,

 

We are writing to inform you that TenkoFX will be shifting to the operational jurisdiction of Belize within the next two months. The company has successfully undergone due diligence check procedures and received an official confirmation of license issuance from the IFSC Director General. Please, see the new requisites below:

 

Legal entity: TenkoFX (Belize) Ltd.

 

No. IFSC/60/349/TS/15

 

The strategic decision to move to a favorable tax jurisdiction has been taken order to allow us to offer more competitive terms to our traders, and better terms to our partners. The FSPR of New Zealand was informed of our decision several months ago, and currently we are undergoing compliance, auditing checks and general FSPR delisting procedures.

 

Our staff will undertake all the necessary measures to ensure a seamless transition that will not impact the financial flows or operations of the company. Please contact our customer support desk with any questions.

 

Kind regards,

 

TenkoFX Team

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New deposit bonuses from TenkoFX

 

Dear customers,

 

TenkoFX is pleased to announce the launch of a bonus line with 15%, 30%, 100% and 200% deposit bonuses. You are invited to enroll for participation starting from the 9th of February until the 6th of March. With this promo we also aim to demonstrate that bigger, does not mean better.

 

We know that our competitors do offer bonuses of 100% and more. We have decided to match their offer and at the same time give you good comparative overview which demonstrates that it better to opt for a smaller bonus, but realistic one.

 

We invite you to visit the Promotions page of our website and pick the right option for you.

 

Please, do not neglect to read the terms carefully.

 

Kind regards,

 

TenkoFX Team

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Delicious or not?


 

Oftentimes it is hard to convince a client that bigger is not necessarily better. We do believe that any marketing campaign should not be overstretched in portraying the benefits of any product. Unfortunately, not every broker does so. This bonus is for those, whom we didn’t manage to convince that a 30% bonus is a better option.

 

To receive your bonus just follow three simple steps:

 



3. Confirm your participation in the bonus program

 

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See all term and condition in here

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Bonus beyond the reasonable


 

You think sky is the limit? Not at all. You can try a 200% bonus. This is what our competitors offer. However, we believe that each trader should be realist and concentrate on devising a working trading strategy instead of living in illusions. There is no such a thing as free money. That is why the terms of the promo are hardly realistic. Read them carefully and don’t use them irrespectively which broker you trade with.

 

To receive your bonus just follow three simple steps:

 



3. Confirm your participation in the bonus program

 

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See all term and condition in here
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Be more than a trader, be a TenkoTrader!


 

TenkoFX is delighted to announce our unique "Be more than a trader, be a TenkoTrader!" promotion. The terms of the promotion are very straightforward – simply deposit funds into your account, and TenkoFX will add a 30% deposit bonus.

 

To receive your bonus just follow three simple steps:

 



3. Confirm your participation in the bonus program

 

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See all term and condition in here
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Follow us to a new height!


 

The current VIP bonus is offered to the most loyal clients with a trading track record with TenkoFX and is offered at company’s exclusive discretion. The key advantage of this bonus is that it serves as an additional security cushion against the Stop Out level (i.e. the company bares the risk with you). To receive the 15% bonus your net trading account deposit should be greater than 3000 USD. Please, apply for the bonus via your personal TenkoDESK

 

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See all term and condition in here

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To participate in this campaign, simply invite your friends to join TenkoFX via a referral link. You can find your personal link in the Promotional Materials section of your TenkoDESK workspace. If don’t yet have a TenkoDESK account, you can register in just 5 minutes.

There will be four draws, one every three months. $15,000 will be shared between10 winners during each draw. An additional $40,000 will be distributed among 40 winners on December 31, 2015 as part of the “Invite your friend, get $10 and win $5,000” promotion. Each winner will receive $1,000.

Please read promo terms before participating.
 

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Forex & CFD with TenkoFX


 

TenkoFX provides access to the Forex and CFD commodities markets. Our purpose is to provide maximum services to meet the needs of our customers. The company is running a mixed model of ECN and Market Maker order handling. Our business is transparent, clear and strictly regulated. Our purpose is to derive profit and help our customers to do the same.

 

Your success is our success

 

 TenkoFX generates profit from commissions and spread, which are the only operating costs of a trader working with our company. Our priority is your profitable trading, which increases our total turnover and consequently our profit. We are continually investing in new projects designed to develop our services, create innovative tools and expand your trading opportunities. We are committed to providing our customers with full and up-to-date information, as well as comprehensive useful and quality support, to help establish confidential and long-term relationships between brokers and traders.

 

Fully licenced for your assurance

 

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The company’s authorization to provide financial services is issued by the International Financial Services Commission of Belize. This authorization is published and maintained on the regulator’s official website. The license issued for a one year period, and is renewed annually.

The company’s licence can be verified via the IFSC website at www.ifsc.gov.bz, in the register of licensed entities authorized to offer services in trading in financial and commodity-based derivative instruments and other securities (List F under the Licensed Service Providers tab).

 

LICENSED SERVICE PROVIDERS REGISTER - IFSC/60/349/TS/15

 

At TenkoFX, our clients and partners are our highest priority. Our primary goal is to help you develop your experience in the financial markets into a stable and successful business.   To achieve this we underpin our cutting-edge trading technology with a professional team of experienced managers, who are committed to meeting the unique needs of every client and partner - whatever your preferences may be.
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