Ivana167

Chatbots, a part of the digital landscape since ELIZA‘s introduction in 1966, experienced a significant surge in popularity with the advent of OpenAI’s ChatGPT. This technology is reshaping business-customer interactions and will be the primary customer service channel in about 25% of businesses by 2027. This shift could lead to a reduction in support costs by as much as 30%. However, as organizations increasingly adopt chatbots to enhance customer interactions, the need for robust testing methods cannot be overemphasized. Chatbot testing is a pivotal step in the development lifecycle, ensuring seamless functionality and reliability of these automated conversational agents. In this article, we’ll discuss how to test your AI chatbot, shedding light on essential tools and checklists for Testing Chatbot Automation. Continue reading. https://symphony-solutions.com/insights/tools-for-testing-chatbot-automation